Lynn Ziebarth Ehrmantraut Lake Mary, FL Class of 1981 Health Information Administration
Tell us about the work you do: I am senior vice president of Avatar International in Lake Mary. We partner with hospitals, clinics and other healthcare organizations across the country to improve patients' experiences. We conduct surveys, consult and provide research related to best performance and new strategies for improvement. I've been lucky enough to be involved in a variety of roles which offer me the opportunity to provide a "nontraditional HIM" internship setting for HIM students from the College. The continued connection to the College through this and other networking opportunities with peers not only helps me in my daily work, but enables me to give back in a small way to future professionals.
A source of pride in your life: It has to be my family. I have been married to my husband, Loren (graduate of St. John's University in Collegeville, MN) for 28 really FUN years. And my daughter, Lauren Anne (22), who recently graduated with degrees in English Literature/Humanities, and my daughter, Libby (19), who is working on a bachelor's degree in Music Education/Vocal Performance. I am grateful to be part of this crew!
Best St. Scholastica memory: There are SO many wonderful memories - both in the classroom and out. I recall sledding down the hill between Tower Hall and Somers Hall with food trays borrowed from the cafeteria. In class it was Shirley Eichenwald's enthusiasm, often prompting us to be late to our next class - I remember our class presenting her with an award at the end of our senior year - a clock face minus the 10 minutes she often took beyond the end of class.
Significant influences: Certainly my professors at the College: Sister Kathleen Hofer, Pat Pierce, Pat English, Shirley Eichenwald and Kathy LaTour (who was the "new kid on the block" at the time) all influenced my career and life in significant ways. Each of these women in some way instilled in me the possibilities and the notion that I could do anything I set my mind to. They were way ahead of their time with a "just do it" approach long before Nike coined the phrase!
Other achievements: One of my most satisfying professional moments was working with the Betty Ford Center in preparation of their Joint Commission survey. I had worked at the Center and continued to consult with them after I had moved on to a new role. One day the COO called me to thank me for my efforts, I was puzzled when he asked me to go to the fax machine - across the fax came a perfect score from the accreditation survey. I'd never seen one before and not since (they don't offer a score anymore). That was a very successful moment! As I've facilitated strategic planning and improvement work with many hospitals, their success has been my success.
Tell us something interesting about your life: Probably the strangest thing about my life of late is something that most folks take for granted. We've lived all over the country and I would never have wagered that we would end up living in Florida; we've been here almost nine years now. This really has become our home and seems very strange to us. As much as I tell folks, "when I was 12 years old I never aspired to be a survey vendor." I can't think of a more satisfying and challenging job and place to do it.
Family ties: My younger brother, Jon Ziebarth, is a St. Scholastica grad (from the HIM Program) of 1994, and his wife Michelle (Lee) Ziebarth, is a graduate of the St. Scholastica Nursing Program of 1994 as well. Also, my grandmother's cousin, Sister Rebecca Burgraff, is a Benedictine Sister at the St. Scholastica Monastery.
Further education: I continue my national registration as a Health Information Administrator (RHIA) and am a Certified Healthcare Quality Professional (CPHQ). I completed my MBA in 1988 from the University of Phoenix.
Philosophy: Work hard, play hard and pray hard, pretty much sums it up. While I have always appreciated the Golden Rule, I'm more a fan of what I refer to as the platinum rule "do unto others as they would wish you do unto them." To me this implies getting to know folks well enough to treat them the way THEY wish to be treated, rather than the way WE assume they'd like to be treated. It makes for loving and longstanding relationships.
Impact of the Benedictine values: Certainly the Benedictine values have continued to influence my life and had a great deal to do with attending St. Scholastica in the first place - the welcoming community and hospitality I've experienced at the College, I have tried to share in my life. Certainly my love of learning anything new has served me well and set a great influence for my daughters.