Facilities Services is located in Tower Hall, room 2615. Office hours are Mon - Fri, 7:30 am- 4:00 pm. We can be reached by calling (218) 723-6106.
Facilities Services is a comprehensive customer service organization dedicated to serving the St. Scholastica campus community. Our customer base includes the College faculty, staff and students, the St. Scholastica Monastery and the Benedictine Living Community of Duluth. Facilities Services is a make up of many different support services combined into a single organization for the benefit of one stop shopping, shared resources, improved coordination, reduced overhead and ultimately campus wide customer service.
The mission of the Facilities Services department is to preserve, maintain and improve the campus infrastructure while also providing various services to the campus constituency in support of their respective missions in the most cost effective manner and without sacrifice to quality.
Many services have been integrated into the Facilities organization over the years due in part to the utilization of those services by, and importance of those functions to the operations of the department. As these services began to consolidate under Facilities Services, it became apparent that this was the one stop shop for providing a variety of services under a single umbrella. The benefits gained from such a consolidation can be found in reduced duplication of efforts and management (i.e. flatter org chart), improved sharing of resources, information, and communications, flexibility in operating as our environment changes and the ability to have broad expertise on a single team for problem solving. This creates a comprehensive customer service organization designed to service a wide variety of constituents and their needs in a number of ways. Within the Facilities Services organization the following functions are integrated:
• Building Maintenance and Repair
• Building Renovations and Construction Support Services
• Cleaning and Janitorial Services
• Copy Center Services
• Event Setup and Support Services
• Faculty Staff Supply
• Grounds Maintenance
• Mailroom and Receiving Operations
• Network Cabling
• Requested Maintenance
• Safety and Health
• Shared Use Distribution, Budgeting and Operations
• Utility Operations
• Vehicle Fleet Management and Maintenance
The first priority for Facilities Services is and always will be to assure business operational continuity for both the short and long term benefit of the campus community. This emphasizes the campus infrastructure, for it is that infrastructure that keeps each of the business units operating in order to meet the needs of their customers. Short term operational issues are dealt with via the annual operations budget and daily efforts that are a part of everyday needs such as minor fix and repair maintenance, cleaning, office moves etc. On a long term basis, Facilities identifies needs that arise that may not have an immediate impact but left un-addressed, may have a significant impact sometime in the future. These items are placed on a deferred maintenance list and prioritized and implemented as funding allows via the Plant Fund Reserve.
Improvements for the campus environment come from both continued operational improvements in how we approach our daily work, and long term improvements we complete as part of major building repairs, renovations and enhancements to our grounds. As a second phase to our deferred maintenance list, Facilities maintains an improvements list, which acts as a sort of wish list of significant improvements that could be done to enhance the campus or a specific building. These items are typically secondary to deferred maintenance but do carry priority when they can have significant impact to the campus overall, or are needed to meet programmatic needs.
Made up of 5 Maintenance Engineers, 3 Carpenters and 2 Painters and headed by the Maintenance Manager. This group is key in handling all of our daily fix and repair, and periodic preventative maintenance of our buildings and equipment within the College and Monastery. In addition to fix and repair, they also provide requested maintenance services to the campus that can be as simple as hanging a picture to as complex as complete renovation efforts of an office area.
Being one of our larger teams and certainly the ones whose work receives the most attention from our customers, this group provides all of the cleaning services for the College and Monastery as well as grounds care, snow removal, fleet management and event setups. Within this group we have 2 Vehicle and Grounds Keepers, 10 Janitors, and 10.8 Housekeepers operating 24/7 and managed by a Building and Grounds Manager and Third Shift Night Manager.
This department is responsible for overall campus security, as well as employee safety and training in areas required by various governmental agencies. Made up of a single manager and 5 contracted security officers this team is very visible across the campus and provides support to the College, Monastery and the Benedictine Living Community of Duluth.
Our telecommunications department is basically a small telephone company with an excess of 2,000 customers. We have our own internal telephone switch, install the wiring, assign phone numbers, manage a voice mail system and conduct the billings for both local and long distance service on the entire campus. This is done primarily with one employee known as our Telecommunications Manager with backup support through a local contractor.
Responsible for all material purchasing, reviews and revises service contracts, obtains proposal requests and manages the bid process for material supplies, contract services, etc. Also is responsible for all furniture standards and coordination of furniture reuse. Provides management for Copy Center services.
This operation is responsible for all incoming and outgoing mail on campus, dock deliveries and receiving functions from suppliers, as well as operating the Faculty/Staff supply room. All mail is received in a single location then sorted and placed in appropriate mailboxes.
This group supports all of Facilities Service functions with budget reports, bill processing, departmental accounting, as well as coordination and oversight of our office equipment, facilities management software and processing of work orders. They handle the bulk of the phone calls, vehicle scheduling, key control and provide data for analysis of operations.